EQUIPMENT WARRANTY POLICY & PROCEDURES:


The warranty for DriverLocate.com units is 36 months. The 36 month warranty (or any extended warranties) will commence upon installation and registration to customer account. An extended warranty of one or two years can be added prior to unit being registered subject to the same terms and conditions. (Note: it can only be added prior to installation on a per account basis, not individual units). Client has the responsibility to work with Driver Locate, LLC Customer Service (815) 725-4400. (If the Driver Locate, LLC Customer Service Representative (CSR) is unable to remotely solve a unit malfunction for client, the unit will need to be returned. The CSR will contact Client and provide them with a Return Merchandise Authorization (RMA) number.

RMA PROGRAM:

Replacement of defective unit, Driver Locate, LLC will automatically process and ship a NEW unit(s) to Client for the exact quantity and type of unit(s) being RMA'ed and ship them, any RMA received before 3:00PM CST will ship same day, all others will ship next day. Client will temporarily be charged for the replacement unit, the charge will be refunded as soon as Driver Locate, LLC determines that the unit is under warranty. This will provide Client with replacement units as quickly as possible, allowing Client to remove and reinstall at the same time. Client will immediately return RMA'ed unit to Driver Locate, LLC. Upon receipt of the returned equipment, Driver Locate, LLC will inspect the unit for physical or water damage and test the unit. If the results indicate that the problem is a result of physical or weather damage, Client hereby agrees to pay Driver Locate, LLC for the replacement unit and shipping costs. If the unit is determined to have warranty issue we will consider the swap closed. The swapped or replacement product will have the same warranty period as the unit being removed. For example, if a unit is issued an RMA number and the RMA'ed unit has 11 months of warranty remaining, the same balance will carry over to the replacement product provided to you from Driver Locate, LLC.

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Save yourself money

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DriverLocate continues to be the Value leader in affordable Fleet and Asset GPS tracking solutions that improve overall performance and operations of your fleet. The money you'll save with a complete GPS tracking system will not only pay for it's self, it will put money back in your pocket.

Customer Service

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Excellent customer service is at the heart of our business. Helpful technical support is Free and only a call away.(815.725.4400) We also offer first time users run-thru's to help them get on their feet, using their system to its fullest potential.

Dispatching

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 Our many intuitive features such as robust daily, weekly and monthly reporting and dispatching functions all designed to increase efficiencies and help reduce costs by reducing fuel consumption, maintenance expense, and emissions.



Download this FREE Brochure and get the answers that are important to your company's success.

The Brochure Addresses:
  • How Fleet Tracking can help you
  • Key considerations GPS Fleet Tracking
  • Ten cost effective, vehicle tracking solutions
  • The Company and Product

Learn more about us

Our easy-to-use web based user interface is a convenient way to continuously and in real time monitor your fleets location, speed, stop times and activities. It also offers a host of other intuitive features such as robust daily, weekly and monthly reporting and dispatching functions all designed to increase efficiencies and help reduce costs by reducing fuel consumption, maintenance expense, and emissions.

GPS Benefits

Use digital GPS fleet tracking to see where your vehicles are every minute. Get instant alerts on your pc or phone. Set geo-fences, speed limits, PTO activations, starter disable and more. Lower your fuel costs and increase productivity. GPS Fleet tracking solutions can reduce your costs and improve fleet productivity, but with so many options how do you choose the right one?